Designing Your Clinic for a More Positive Patient Experience

physio clinicThe hospitals and medical practices of today are no longer like they were before. Back in the day, they were plainer and more about functionality than design. This actually led to the impression of these places back then as sad, or at least unfriendly. Nowadays, designers work with administrators to make their facilities more welcoming and relaxing. The goal is to also give patients a more positive experience when visiting them and look forward to coming back. This can be achieved through good medical clinic interior design ideas.

A friend of mine who also owns a physio clinic in Werribee decided to upgrade his offices to attract customers and make existing clients more comfortable during every visit. At the same time, he wants to be able to showcase the new design online, so that when prospective clients visit Wyndham Physio and Rehabilitation website, they can be drawn to come by for a real look. After all, the idea is to redesign the practice to look more spa-like, or a center of fitness and well-being.

To be honest, I never realized the impact of the interiors on the patient’s perception of the clinic. I always thought that the most important thing was how the therapists or professionals work with them. However, the designer made a great point in saying that visitors get their first impression the second they enter the practice. At the same time, for a business that promotes a healthy lifestyle, an office that looks relaxing and promotes healing put clients in the mood during their appointment.

In fact, based on my experience helping my friend, here are some key points to consider when medical professionals want to redesign their clinics:

Comforts of Home

Patients want to be comfortable when going to the doctor or to other medical professionals. Feeling like they are at home makes sense because we are most relaxed when we are at home. More and more clinics are going for designs that imbibe this. For example, individual rooms can be designed to look like bedrooms, with matching cabinets, bedside tables, and others. 

At the same time, more public areas of the practice use artwork, colors, and textures, as well as natural light to make it as homey as possible. Lounges or café areas can also be designed to be more inviting, giving them space to sit and have a coffee while maybe checking on their laptops or phones. This is a stark contrast to the old-style waiting areas with stiff chairs that have the opposite effect on visitors.

A Balance of Open and Private Spaces

Gone are the many confusing hallways that are boring and plain. More and more clinics are opting for an open design that looks more like a spa than a medical facility. Even the group exercise areas are roomy, light and inviting, more like your nearby gym than a physio practice. At the same time, private treatment rooms are still available, for massages or other procedures. Offices for practitioners are also designed with enough space for consultations and other administrative tasks and needs. 

The Significance of Sanitation

The choice of furniture and other important parts of the design is critical to keep the clinic sanitary for all, whether patients or practitioners. After all, infections do normally spread in such environments, and every surface can easily breed some nasty organisms. In addition to offering hand washing or sanitizing stations in public areas, every chair, sofa and table should also be easy to clean and disinfect. Materials like vinyl textiles and Crypton finishes are best when choosing what to use in your clinic re-design. Even better are items that have anti-microbial finishes like silver ion in metal and wood, which can stop these bacteria from growing there in the first place. Though your office will not anymore look like the white, sanitary hospitals of the past, it does not mean it is less hygienic.

Providing Access to All

Physiotherapy practices, in particular, tend to cater to patients with mobility issues. After all, their services include rehabilitating those who had injuries, or who have existing back pain or problems. It makes it even more crucial that their clinics make it easy for those who are in wheelchairs or other walkers to access their offices.

In fact, the whole point of the redesign has much less to do with aesthetics as it has to do with improving the patient experience. This is simply achieved by making the practice more comfortable, open and relaxing, that visitors always have a good experience and memory of going to your treatments. Your designer will help you incorporate your clinic’s mission and key values into design concepts that your clients will see and feel every time they have an appointment.